How May Our Concierge Assist You?

Simply input your pickup sanctuary, intended destination, travel date, and passenger manifest through our reservation portal. Tariffs are rendered in full sovereign transparency with all taxes, highway expressways, and fuel accounted for. Reservations are confirmed within two minutes alongside instant digital vouchers.

Yes. Direct online bookings are accepted up to 2 hours prior to scheduled tarmac arrival at Bandaranaike International (CMB). For immediate, tarmac-adjacent dispatch or emergency private aircraft connection, contact our 24/7 executive hotline directly for instant chauffeur allocation.

Guest checkout is fully supported with all dispatch manifests and vehicle details sent immediately to your specified VIP email and WhatsApp. Creating a sovereign profile unlocks preferential upgrades, pre-stocked bespoke bar options, and dedicated account management.

If an email confirmation is not visible within 3 minutes, please check your spam folder or signal our 24/7 concierge desk on WhatsApp with your booking surname for instant PDF re-dispatch.

Every rate quoted by LuxeLanka is all-inclusive. It incorporates Southern/Central expressway toll passes, premium fuels, comprehensive passenger commercial insurance, full chauffeur accommodation and sustenance allowances, CMB terminal parking, and bottled artisanal refreshments.

Direct cash settlement upon arrival is welcomed in Sri Lankan Rupees (LKR), United States Dollars (USD), Euros (EUR), or British Pounds (GBP). Online pre-settlement via our encrypted gateway locks in real-time interbank foreign exchange rates with zero foreign transaction markup.

We process all major international payment formats including Visa Infinite, Mastercard World Elite, American Express Centurion, PayPal, and telegraphic SWIFT/SEPA transfers for extended private villa and charter bookings.

Automated corporate invoicing compliant with Sri Lanka Inland Revenue Department and international travel expense auditing is issued seamlessly upon payment completion.

Upon completing customs inspection and stepping into the Bandaranaike International (CMB) Arrival Concourse, your chauffeur will be stationed at the prime greeting stanchion displaying a luminous digital tablet featuring your party's name and LuxeLanka royal seal.

Our flight operations desk automatically tracks your inbound commercial or private flight via real-time satellite radar. Chauffeur dispatch adjusts dynamically at zero penalty, including 60 minutes of complimentary waiting time calculated strictly from your wheels-down timestamp.

Average transfer durations via the modern expressways: Colombo 03 / Galle Face ~35 minutes; Negombo Sanctuaries ~20 minutes; Historic Galle Fort ~1 hour 50 minutes; Kandy Royal Botanical Foothills ~3 hours.

Yes, our team maintains dedicated Port Authority access security clearance, providing quayside luggage transfer and tarmac pickup right alongside incoming passenger liners and chartered private vessels.

• Executive Saloon (Mercedes E-Class / BMW): 2 large check-in bags (28") + 2 carry-on cases.
• Expedition 4x4 (Toyota Land Cruiser / Prado): 4 large suitcases + 4 soft bags.
• VIP Luxury Cruiser (Toyota HiAce Super Custom): 7 to 9 large suitcases plus accessory gear.

Certainly. Arugam Bay and Weligama bound surfboard sleeves, as well as Victoria Golf Resort sets, are readily accommodated. Kindly indicate in your reservation notes so our dispatch assigns vehicles equipped with cushioned Thule carrier systems or dedicated cargo compartments.

Our safari and expedition vehicles are tailored to protect delicate optical and telephoto equipment in climate-controlled, vibration-damped storage zones.

Any private chauffeured transfer cancelled more than 24 hours prior to the scheduled pickup hour receives an immediate 100% unconditional refund credited back to the original source of settlement.

Your chauffeur and dedicated concierge desk can re-route your journey on demand. Additional kilometers or varied waypoint stops are calculated transparently using our fixed district tariff schedule.

Changes to flight numbers, passenger party size, or contact numbers incur no admin fees. Simply notify our WhatsApp dispatch desk with your confirmation code.

Every vehicle in the sovereign fleet includes high-speed encrypted 4G/LTE mobile Wi-Fi, universal USB-C and Lightning fast-charging ports, chilled mountain spring water, fragrant Ceylon herbal face towelettes, and king coconut water on request.

All hotel and resort collections include 15 minutes of complimentary grace time. Airport pickups feature 60 minutes of complimentary wait time following verified flight touchdown.

Voyagers maintain uninterrupted command of cabin ambience: simply pair your mobile device with the discrete in-car sound system or request custom ambient playlists and climate adjustments at will.

We provide sanitized, European ECE R44/04 compliant infant capsules (0–12 months), rear/forward toddler seats (1–4 years), and high-back booster cushions upon reservation at no additional tariff.

In accordance with Sri Lanka Tourism Development Authority (SLTDA) legal carriage policies, all human passengers regardless of age require dedicated belted seating for passenger liability insurance validity.

For travel parties exceeding 4 guests with full holiday luggage, we strongly recommend our flagship VIP HiAce Luxury Cruiser or twin Toyota Land Cruiser convoys to preserve supreme personal comfort.

Wheelchair accessible passenger vans equipped with hydraulic lifts and ramp assists are stationed in Colombo for island transit. Our certified chauffeurs are specially trained in accessible mobility transfers.

We operate Sri Lanka's largest fleet of luxury hybrid saloons and executive plug-in carriers, allowing eco-conscious exploration of pristine tea ecosystems with minimal ecological impact.